In a top hotel the role that a good concierge plays is both indispensable and crucial. Concierges are the first port of call particularly for visitors from abroad for whom they represent the face of the hotel. They often have exclusive worldwide networks with contacts that can span continents. They are expected to deliver a valuable service both efficiently and seamlessly. Hear from our Concierges, how they envisage themselves, their careers in the next five years, who are their role models and what books they are reading for inspiration. 

Elmar Schreimer
The President Hotel 

I am a curious person that is open minded to learning and exploring. 
Golden Keys Concierge 
Napoleon Bonaparte, Alexander The Great and Cecil John Rhodes To conquer whatever I face and expand my career. 

Jade Arries 
TAJ Cape Town 

Poised, graceful, confident with a sunny disposition.
Head Concierge, Guest Relations Manager 
My Mother There is no other person I could best look up to. 
The 7 Habits of Highly Effective People by Stephen R. Covey 

Monique de Villiers 
Mount Nelson, A Belmond Hotel, Cape Town 

An ambitious, hardworking and passionate individual. 
Head Concierge
My Dad He is very ambitious in what he does and will always remain positive no matter what. 

Gwendoline Mkosana
Queen Victoria Hotel & Manor House 

I am a soft hearted person and I am not a quitter. I am strong, approachable, understanding, kind, passionate and reliable.
I would like to be a manager in this industry or possibly a project manager. Currently I am on a mission to pursue my studies. 
My Mother As a single parent sold fruit and vegetables for a living and managed to see me through varsity. She was a real role model.

Bradley Stevens
Southern Sun The Cullinan

I would describe myself as an open and honest person who doesn’t believe in misleading other people and tries to be fair in everything I do. 
At the moment I am reading The Amazing Son in Law. The main character, Charlie Wade, is my role model because he is positive and doesn’t allow negativity. I believe negative behaviour has a habit of spreading to those around you. 
The Amazing Son-in-Law, The Charismatic Charlie Wade by Lord Leaf

Nokukhanya Sibisi
The Rockefeller Hotel 

I am a happy fun loving person who is kind, hard working and dedicated to hospitality and the tourism industry where I will try to be a positive influence at the same time I would like to travel.
My Mother, Gloria Sibisi She is intelligent, kind and dedicated to helping people within the nursing profession. 
Good Vibes, Good Life by Vex King 

Gugulethu Mthiyane
Southern Sun Gauteng Team

I’m a bubbly straight person.
A Guest Relations manager/head concierge of a unit preferably the current one I am in.
My Mother I’ve seen how life took turns trying to get her down but she stood firm and is still standing.
In our industry it’s hard to finish any book one starts but the Bible is one book I read a lot as it has lessons of life depending on how you analyse it.

Bruce Khumalo
voco Johannesburg Rosebank 

I am very sociable, sweet with a hint of chilli. 
I am very much interested in hotel operations so I would like to see myself in the role of Ops Director. 
Connie Ferguson Brilliant actress, producer and investor 
The late Archie Christodoulides Executive Head Concierge at The Michaelangelo Hotel. He started his career at 17 and received his keys in 1979. I know he was fluent in about seven languages. 

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