In a top hotel the role that a good concierge plays is both indispensable and crucial. Concierges are the first port of call particularly for visitors from abroad for whom they represent the face of the hotel. They often have exclusive worldwide networks with contacts that can span continents. They are expected to deliver a valuable service both efficiently and seamlessly. Hear from our Concierges, how they envisage themselves, their careers in the next five years, who are their role models and what books they are reading for inspiration.
Elmar Schreiner
The President Hotel
I am a curious person that is open minded to learning and exploring.
Golden Keys Concierge
Napoleon Bonaparte, Alexander The Great and Cecil John Rhodes To conquer whatever I face and expand my career.
Jade Arries
TAJ Cape Town
Poised, graceful, confident with a sunny disposition.
Head Concierge, Guest Relations Manager
My Mother There is no other person I could best look up to.
The 7 Habits of Highly Effective People by Stephen R. Covey
Bradley Stevens
Southern Sun The Cullinan
I would describe myself as an open and honest person who doesn’t believe in misleading other people and tries to be fair in everything I do.
At the moment I am reading The Amazing Son in Law. The main character, Charlie Wade, is my role model because he is positive and doesn’t allow negativity. I believe negative behaviour has a habit of spreading to those around you.
The Amazing Son-in-Law, The Charismatic Charlie Wade by Lord Leaf
Nokukhanya Sibisi
The Rockefeller Hotel
I am a happy fun loving person who is kind, hard working and dedicated to hospitality and the tourism industry where I will try to be a positive influence at the same time I would like to travel.
My Mother, Gloria Sibisi She is intelligent, kind and dedicated to helping people within the nursing profession.
Good Vibes, Good Life by Vex King
Gugulethu Mthiyane
Southern Sun Gauteng Team
I’m a bubbly straight person.
A Guest Relations manager/head concierge of a unit preferably the current one I am in.
My Mother I’ve seen how life took turns trying to get her down but she stood firm and is still standing.
In our industry it’s hard to finish any book one starts but the Bible is one book I read a lot as it has lessons of life depending on how you analyse it.
Kitso Seopela
De Hoek Country Hotel
Describe yourself in one sentence?
Just an individual whom is honest, kind and straightforward and wants to do his best and is willing to learn.
Where do you see yourself in five years?
Gather more knowledge within the hospitality space and be more wise as I’m still young to be fair.
Who is your role model and why?
Multiple people, Ozzy Nel, my father and mother. They were ones that have been guiding me throughout my life and learn to be better person, and learn more about the world and society.
I’m reading… 12 Rules for Life: An Antidote To Chaos by Jordan Peterson. It’s not necessarily about the rules in the book. It really teaches you the essence of taking responsibility of your life and to get out of your comfort zone.
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